Our caring and friendly staff endeavors to make every patient as comfortable as possible. Read below to see what our patients are saying about their experience with us at Central Park Imaging.
Needed to find a dependable Radiology facility after a ski accident required an MRI. I had already had six appointments cancelled by a "big box" organization over a 10 day period and couldn't logically wait any longer to get my shoulder fixed. Calling a number of other facilities, Central Park Imaging was the only business to immediately call me back and aggressively work me into their schedule. Central Parks staff from the CEO, Kendyl Richards, to the technician were superb. Of special note, the Dr. who administered the injection for my MRI, performed exceptionally. The whole experience was painless and a "Well above average" experience. Central Park Imaging is our families first choice from this day forward. Wholeheartedly recommend to the Central Texas community.
Friday a week ago (March 2, 2018) I had an experience that absolutely made my day! What, you say??? Getting a brain MRI made your day??? Yes, my experience was actually that good! Let me preface by saying that even the calls that I got asking me for information BEFORE my appointment were done so pleasantly that it left me wondering, "what kind of place is this???" And then, once I walked into the door of the office I found out what kind of place it was! It was a place where I was treated with kindness, compassion, and treated like I was actually important. The woman behind the desk (Kendall Richards...more about her later) was so engaging and thoughtful and she kept coming out into the waiting room to help a woman who was preparing for a procedure. Treated her like a friend, not just a patient. When it was time for my procedure, the man who did the MRI was every bit as kind and thoughtful. It was really just an overall wonderful experience. When I was all done, I was talking with Kendall (the front desk lady) and came to find out she was actually the owner of the business! WOW. This is a yelp review that I was motivated to write because the philosophy of the owner has trickled into the running of the business. I might add that I am private pay, no insurance, and she said that they have the best private pay fees in central Texas, for the sake of people like me. Awesome! If I have a choice, this is where I will always go for my imaging.
When my son possibly tore his ACL, the orthopedist referred us to ARA for an MRI. I have a high deductible plan so would have to pay out of pocket. When I called ARA and found how much they'd charge for the MRI, I did a quick search and found Central Park Imaging who could do the MRI for almost half as much.
Our experience was fantastic: the office was well-run, the staff was friendly and engaged my 10 year old son in conversation, the MRI went quickly and smoothly, and they gave me both a CD of the MRI and also uploaded it to the PACS system so the orthopedist could review it online. I found Central Park Imaging because of their lower cost, but now I would go back because of the great experience.
I'm almost at a loss for words when attempting to describe just how incredible our experience with Central Park Imaging was... We are NEVER going anywhere else!! They truly CARE and you FEEL it from the first moment you're on the phone with them. They are THOROUGH, they are EXPEDIENT (because they know you want your results quickly), and their prices ARE the lowest we found by far...! They keep their prices low because they understand that medical care is expensive and they want to ensure it's affordable! We just left and it truly feels like we were just with FAMILY. That is how incredible they are! This is how every medical office should be...with this much LOVE and WARMTH, and with this much ATTENTION TO DETAIL and EFFICIENCY. Seriously...ALL medical offices/services please come, meet their CEO and staff (unbelievable!!), and learn how things should be! Thank you...thank you...THANK YOU, Kendyl, Paige, and everyone at Central Park Imaging - the incredible energy you're putting out into the world is invaluable and is deeply appreciated!!
(This is not a biased review; I knew no one there personally before our experience with them and I was offered nothing for this review. Don't call anyone else...don't go anywhere else...you will be so grateful for your experience with them!!)
My doctor asked me to get an MRI of my head. I had months of headaches following cataract surgery and even though they were almost gone, I thought it would be good to have a look at my brain/head. I had a previous thermagraphic imagining, which came out "normal." Then I decided to also do the MRI to take a deeper look, my doctor agreed. My appointment was on a monday. I selected Central Park Imaging from their web site and because it is near where I live. Their web site gave me the image of people who cared and knew what they were doing. I called and scheduled for the next Monday. They suggested I come in on friday to meet people and take a look at the facility and learn what would be happening. I went with a friend. Actually, getting an MRI and being in a "tube" was not the top of my list of things to do! So I had to prepare myself. I'm so glad I went that friday, met people, had a chance to get inside the MRI tube for a few minutes to see what it was like and had a friend for support, who had had an MRI before. I found out I would be in the MRI machine for 23 minutes for the MRI of my head. So on saturday and sunday, I actually layed still on my bed, set my alarm for 23 minutes and imagined what it would be like. I knew I had to be still so I "practiced" and gave my mind some tasks to focus on for that amount of time. I selected two things to focus my mind on: one, tracing my family lineage on both my Mother and then my Father's side. I thought that would keep me busy for a while. The second thing I planned to focus on was solving a challenge in my business. When MRI day came and I was in the tube, I started my family lineage process. However, I had not heard the sound of the metal magnets before. When those sounds started, for some reason, all I could think of was Humpback Whales in the ocean making those kinds of deep guttural sounds. I completely let go of thinking about what I had decided previously and spent an enjoyable time imagining being part of a whale pod in the ocean. I could have stayed longer in the MRI tube but alas, It was time to get out. The staff is exceptional and I certainly recommend Central Park Imaging as the place to go. OH --and when I got the results with my Doctor everything look beautifully normal. A very interesting and helpful experience because of the great service and professionalism of the people at Central Park Imaging.
I had an MRI and I found them to be very professional and they gave me flexible payment options, which was appreciated. I also found that their pricing was WAY better than ARA. Their staff was very helpful and approachable. It actually has the feeling of a family run business, which is really nice. If you are in the market for an MRI and price is a concern, check out Central Park Imaging.
By far the best place in Austin to get an MRI! Their staff is super friendly and they get you in fast, which to me is awesome. Plus they have a super clean facility. They had plenty of parking out front too. I highly recommend them.
An excellent experience and service all the way around. My doctor referred me to them for an MRI on my foot. Very friendly staff, clean changing rooms and imaging room. I would highly recommend them for anyone needing imaging services.
I brought my 6 year old daughter to have a CT wth contrast done at Central Park Imaging and was so impressed with them!! When I called the staff was so incredibly nice and efficient from setting up my appointment the very next day to filing with my insurance! Upon arrival the staff was very warm and welcoming! Anyone with kids knows how scary doctor offices can be for little ones, but the crew at Central Park Imaging eased mine and my daughter's jitters. They let her see the machine beforehand and explained what it does, when it came time for the IV the man was quick and very gentle. In the future I know where I'll be coming for my Imaging needs! Thank you Central Park Imaging!
My son's doctor recommended he get an MRI last week on his brain. It's a pretty scary situation when your child is going to have to go through something like that. So I called Central Park Imaging to see if they could get him in. They got us on the schedule the next day, less than 24 hours from my call, WOW!
They took down our insurance info and said they would call back when it was approved. I bet it was not 45 minutes before I got a call back letting me know it was covered.
We went to the appointment the next day; the staff couldn't have been nicer. They answered all our questions and put my son at ease (not that easy when you're going to be in an MRI tube for 45 min). Testing went smoothly, and he wasn't freaked out by the machine, huge blessing.
I went to Central Park Imaging recently for an x-ray and was very pleased with their service and professionalism. They accommodated me on short notice, and were also the lowest priced facility I found. Thank you CPI!
My doctor wanted me to go have a quick CT scan during an appointment last week, and despite disparately wanting to know what was causing my headaches over the last 2 weeks my first thought was "how much is this going to cost" as I have a very high deductible and knew the cost was going to be all out of pocket. While my doctor office started the process of pre-authorizing the scan with my insurance and scheduling my appointment with their "Preferred Partner" I hurried back to my office to check out my options. There are a lot of choices out there so started calling around and checked 4 of the imaging centers near my office to verify their cash price for the scan. I was surprised by the prices from low to high but also the amount of time it took 2 of the centers to calculate the cost. When I call Central Park the staff member that I spoke to was very friendly and prompt with the cash price for the scan and was the only center that I called that actually took the time to inquire what problem I was having. The price was the most reasonable of the centers I contacted and after a follow-up call about an hour later they even arranged to squeeze me in between to 2 other appointments so that my doctor could get the results of the scan the following day.
5-Star Facebook rating from Amanda.
I was a patient here a few months ago and everyone was very compassionate and helpful. The Dr was a little nerdy, but I prefer my doctors nerdy (and intelligent and book smart...). The front office even asked if I needed a sedative when they were setting up my appointment. They handled everything from setting up my appointment to filing my insurance with the highest of professionalism and compassion. They even sent me a refund of the overage on the insurance deductible they had estimated.
5-Star Facebook rating from Brooke.
Great experience!!! Staff is friendly and knowledgeable. Facility is clean and I had my privacy. The parking is garaged and free! (They validated.) I will recommend this center to friends and family for sure. Thank you CPIC!!!!
The staff at Central Park Imaging was very friendly and professional. The facility is on the first floor and is modern and clean. I really like the Central Park location near Central Market. It's conveniently "midtown" and I can avoid traffic hassles. Parking was not an issue for me. There's plenty of free parking if you don't mind walking a few steps. I would definitely recommend Central Park Imaging to my family.
This group has been around for a long time. I consider them to not only know what they're doing, but have stayed on the front wave of technological innovation, implementing the best practices and equipment in the field. And yet, they still have that family-run vibe, well because they are. I've had a few imaging appointments with this group now, and the experiences are always top-notch and professional, from the receptionist, billing, and the medical staff. Highly recommended.
Excellent service in a beautiful facility. Staff is kind & professional. MRI Scanner Gary did an amazing job of explaining the process & taking care of me in a kind & professional manner. Great experience. Thank you!
Very considerate friendly and supportive staff and technicians. They facilitated my first MRI with patience and concern. As a sufferer of claustrophobia, they made the entire process a calm and agreeable one. Thanks again!
Gary did my MRI. I am extremely claustrophobic & do not like to take anti-anxiety medication. Gary's calm and friendly demeanor, as well as directions and updates throughout the MRI made it very easy. Also, your friendly front staff and scheduling personnel made for a nice experience.
Friendly, knowledgeable staff. On-time appointments. Easy scheduling. Advanced technology for quicker scans. All around good experience.
Round Rock, TX
The two front desk administrative assistants went out of their way to confirm my referral and registration. Gary, the technician, was constantly checking on my intake progress and gave me much assurance regarding (the) IV procedure. The whole staff was courteous, compassionate and very professional. Thank you so much!
Each of us who are in need of help should hope we find persons who are as compassionate as the folks at this clinic are. GOD Bless America.
Cheerful, informative, thorough, personal touch. Have been coming here for several years & would recommend to all my friends. People great. Very nice. Thanks.